Refund Policy

1. Scope

This Refund Policy applies to purchases of InfraLex’s paid plans — Professional and Business — as described on our Pricing page. It forms part of, and should be read together with, our Terms of Use. Company participation on InfraLex is free, so no payment or refund arises from it.

Our order process is conducted by our online reseller Paddle.com. For transactions processed through Paddle, Paddle is the authorised reseller and Merchant of Record, and those transactions are also subject to Paddle’s Buyer Terms and Refund Policy.

2. Refund Requests and Refund Window

You may request a refund within 14 calendar days of the date of the relevant transaction. Refund requests are reviewed and decided by Paddle, as Merchant of Record, under Paddle’s applicable refund policies. Submitting a request within this 14-day period does not by itself guarantee a refund.

Outside this 14-day period, a refund is available where required by applicable law, or as otherwise provided under Paddle’s applicable refund policies.

3. Statutory Consumer Rights

Nothing in this policy limits any mandatory statutory right you have as a consumer, including any statutory right to withdraw from or cancel a purchase and receive a refund. These rights, and the periods and conditions that apply to them, depend on the country in which you are located and may differ from the 14-day request window described in Section 2. Where country-specific statutory rights apply to you, including those described in Paddle’s Refund Policy, those rights apply in addition to this policy.

4. Subscription Cancellation

Cancelling a subscription and requesting a refund are separate actions. You can cancel a subscription at any time. Cancellation stops future renewals and takes effect at the end of your current billing period; you will not be charged again after that. Following cancellation, access to your plan ordinarily continues until the end of the billing period already paid for.

Cancelling a subscription does not by itself result in a refund of any payment already made. If you would also like a refund, submit a refund request as described in Section 5. Where a transaction is refunded, access to the plan purchased under that transaction may end.

You can cancel a subscription through Paddle’s customer portal — accessible from your Paddle receipt or at paddle.net — or through your InfraLex account where a billing management option is available.

5. How to Request a Refund

For a transaction processed through Paddle, you can request a refund by:

• using the support link in the receipt email Paddle sent you for the transaction; or
• visiting paddle.net, locating your transaction and selecting “Request refund”.

If you need help locating your transaction or have a question about a charge, you can also contact InfraLex at contact@infralex.co and we will help you with your request.

6. Former Presence Subscriptions

InfraLex no longer offers Presence as a paid product. This section continues to apply to any Presence subscription purchased before that change.

Where Presence cannot be activated because InfraLex cannot verify the subscriber’s relationship with, or authority to act on behalf of, the relevant company, or because the relevant company is outside InfraLex’s independent editorial scope, InfraLex will cancel the Presence subscription and issue a full refund of the Presence payment. This refund is initiated by InfraLex and is separate from, and does not depend on, the refund-request process and 14-day window described in Sections 2 and 5.

7. Policy Updates

InfraLex may update this policy from time to time to reflect changes to our plans, applicable law, or Paddle’s policies. The “Last updated” date at the top of this page indicates when it was last revised. An update applies prospectively and does not affect a refund request already submitted, or any statutory right you have.